Customer Service

Vision USA, Inc.
Attn: Returns Warehouse
RMA# ______________
1205 Kirkham St.
Oakland, CA 94607

What You May Return          You may return new merchandise suitable for resale; this does not include anything that has been washed, worn, altered, or soiled or damaged.  Returns are accepted for exchange/refund within 14 days of purchase with no restocking fee.
What You Can’t Return        Merchandise not suitable for return includes: 
Products without RMA #
Merchandise with Tag/Label missing or detached.
Merchandise with Damaged packaging. 
Merchandise that has been worn
Merchandise that has been washed
Merchandise that has been altered, soiled, or damaged
Discontinued merchandise
Sparring equipment that is packed too tightly or with straps wrapped around it, which permanently changes the shape or smooth surface of the product
Customized products
DVDs, Videos, Books, CDs.
Perishable products (medical spray, washing agents, vitamins, supplements, etc)
Restocking Charge               
If new merchandise is returned within 15-60 days of purchase,There will be a 15% restocking fee. 
If merchandise is returned within 90 days, there will be a 20% restocking fee. 
After 90 days, merchandise will not be accepted. 
Vision USA Warranty          
Vision USA, Inc. warrants its products to be free from defects in materials and workmanship for 60 days from the date of purchase, provided the products supplied have not been subject to accident, alteration, negligence, abuse, or misuse.  As the sole remedy under this warranty, Vision USA, Inc. will at its discretion, repair or replace defect goods.